Shipping policy

Processing & Production Time

All PawpStarz products are custom made-to-order. Before your item goes into production, we will send you a digital proof within 48 hours of your order being placed. Production begins only after you approve your proof.

Once approved, please allow 3–7 business days for production and fulfillment, depending on the product type and your location.

Shipping Times

After your order has been fulfilled, estimated shipping times are as follows:

United States: 3–7 business days
International: 7–21 business days, depending on destination and customs processing

All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or circumstances outside our control.

Shipping Carriers

Orders are fulfilled and shipped via our print-on-demand partners (Gelato and Printify) using standard carriers including USPS, UPS, FedEx, and their international equivalents, depending on your location.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after receiving this notification.

Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe, please contact us at pawpstarzshop@gmail.com and we will investigate with the carrier on your behalf.

International Orders

International customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in the product price or shipping cost and are collected by your local customs authority.